A. Customs have the right to check any goods entering or leaving any Country, unfortunately this is completely out of our control. If this happens it is possible that your delivery could be delayed.
A. The most important thing to remember is that your booking is based on either weight or cubic capacity, whichever is reached first.
Each van can carry 20m3 or 1000kgs (full load)
Part Loads
When you are booking a part load (less than 20m3/1000kgs), this means you are reserving a certain amount of space/weight allowance on the van and it is highly likely you will be sharing this space with other customers […]
A. Yes. Your move with us is subject to VAT. The rate of the VAT will be charged in line with the rate of the VAT applicable to the collection Country. For example; if you are moving from the UK to Germany you will be charged the UK VAT rate which is currently 20%.
The quotes will include this charge for you and you will be able to view the rate. […]
A. Yes. You will receive your invoice once we have received you deposit payment. All details on how to bank your final balance bank transfer will be included on your invoice.
If your company is paying for your move and you would like to have the invoice made out to them, please let your move coordinator know and they will arrange this for you.
A. Yes. All shipments need to have an inventory list. If you have booked for more than 1 van each driver should have a copy of the inventory. You will receive an inventory template upon booking, although you can use any format of your choice – you can even do it by hand! We ask that you email a copy of your inventory to your move manager 3-5 days before […]
A. You can increase the size or weight of your load up to 1 day before collection, however if you want to decrease the size or weight of your load please check with your move coordinator as any cancellations or downgrades will usually incur a 50% fee.
A. We cannot guarantee that your driver will speak perfect English, however they will have basic understanding at minimum. We cover a vast number of European Countries and our network of drivers are from many different nationalities. We also have multi-lingual staff in our offices who can assist if there is an issue with a language barrier.
A. We require a £50/€50 deposit to secure the booking, this is fully refundable should you need to cancel for any reason. The remaining full balance payment is due 14 days prior to your collection date. Full balance payments need to be made by bank transfer, details of which you will find on your invoice.
Please note: Your booking is based on the default currency of Euros. If there is a […]
A. If a box or item is missing on delivery please call to our office straight away before signing the delivery note so that we can check with the driver. If you are not able to speak with someone in our office for any reason, please make sure you make a note of any missing items on the delivery note before signing. Please also make sure you highlight this on your […]
A. No. We do not offer insurance; however, our liability cover is included free of charge. This will cover you in the event of fire, theft or damage due to vehicle collision for £40 per item or box or up to £10,000 total loss on a full load. You will need to provide a copy of your signed inventory on both collection and delivery to make any claim against our liability […]
+44 203 621 9930